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My Atea

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My Atea

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9 results found

  1. Additional ticket details

    It's not possible to see name and contact details on technician solving the ticket.

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →

  2. Highlight product (order line) that's out of stock

    Whenever a product is out of stock and listed I would like that specific product to be highlighted somehow in order history so that I can identify the product and reason to why my order is beeing hold from shipment. I would like to have an indicator that shows me which product it is so that I don't have to check all products in eshop to find out which one is out of stock and is stopping my order.

    3 votes

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    0 comments  ·  Order information  ·  Admin →
    declined  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    We are sorry to inform you that this idea will be closed after a long time. There has been investigations on how to solve this technically but at the moment it's not possible. We will have to direct you to the information in eShop for all rows that are not in status Confirmed. Please filter your order on status Unconfirmed to view the rows that still don't have a delivery date.

    Best regards // My Atea team

  3. Wrong prio

    Hi

    The prio in cases is sometimes wrong. a critical case can sometimes be shown as "low"

    Picture has been taken 5 sec apart

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →
    declined  ·  Thomas Grundahl Hannberg responded

    Our service team couldn’t find an error or replicate the error.
    If the error should reacure, please contact you SDM for quick support.

  4. Download order as pdf.

    1 vote

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    0 comments  ·  Order information  ·  Admin →
    declined  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    Order receipt is sent out after an order is placed. Order confirmation emails are updated and sent out all along until order is delivered. Status is always updated in My Atea. As order information can change over time, a download of pdf can't guarantee that the information downloaded is up to date. Please follow your orders in My Atea for update.

    Br // My Atea team

  5. Totalpris presenteres eks mva istedenfor ink mva

    I ordreoversikten står det en totalsum til høyre, denne presenteres ink mva. Det er ganske forvirrende. Fint hvis denne kan være eks mva.

    1 vote

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    0 comments  ·  Order information  ·  Admin →

  6. Show customer email in Order information

    1 vote

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    0 comments  ·  Order information  ·  Admin →

  7. Sarjanumerolla haun nopeuttaminen

    Hei! Sain tänään MyAtean testikäyttöön. Tilauksen hakeminen laitteen sarjanumerolla historiasta (vuoden 2018 alusta alkaen) on TODELLA hidas... nyt on kestänyt haku jo lähes 15 minuuttia. Onko tälle tehtävissä jotain?

    1 vote

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    0 comments  ·  Order information  ·  Admin →

  8. Raise several s/n in same case for warranty

    Possibility to raise a warranty ticket/error report on several s/n at the same time. Load them into the same case, but each s/n should get a separate ticket id.

    2 votes

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    0 comments  ·  Support  ·  Admin →

  9. Notification on delivery stop - SWEDEN

    It would be good to be alerted if my order has been stopped.

    6 votes

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    declined  ·  0 comments  ·  Admin →
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