19 results found
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Increase number of licenses
When adding licenses to a subscription and add it to the shopping cart it looks like you're placing an order for the total number of licenses, i.e. not just the add-on. It's a bit confusing.
I would like you to place an order for the add-on licenses and that they are what is visible in the shopping cart instead of the total amount of licenses as it is now.Example: we have 1230 M365 E3 licenses and I want to add another 20. Then I only want to see the number added, qty of 20. It creates confusion when you…
1 voteHi,
Thanks for your feedback, it's valuable to us.
We will have a look at how the experience at checkout can be improved.
Best regards // My Atea team
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Change conversation order
Can we change the order of the conversation window so we have the newest answers at the top?
2 votesHi,
Thanks for your feedback. We are looking into this.
Best regards // My Atea team
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1 vote
Hi,
Thanks for your feedback. This is something that we have started to look into and we'll update you when we know when in time it can be available to Norwegian My Atea users.
Best regards // My Atea team
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Filter on Contact
Would like to be able to filter on contact person
0 votes -
Notify me on orders that needs approval
I want to be notified on orders in queue for approval, for example in "Needs your attention" on dashboard.
1 voteHi,
this request has been put on hold for now. We are looking into the best way for users to move between given information and the possibility to take action. We will have another look at the request after we have the best solution available for the user journey.
Best regards // My Atea team
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4 votes
Hi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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Show order comment in My Atea in order details
What you enter in the comment field on an order in eShop, needs to be visible in My Atea. See attached picture.
1 vote -
Make Excel export possible to ALL My Atea list
Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.
4 votes -
Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.6 votes -
Searching for an order with a tracking code
It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.
Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.
2 votesHi,
Thanks for your feedback!
We are working on a solution to present additional tracking info and enhancing the search in the portal.
// My Atea team
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Search for server names (CI names)
It would be nice to be able to search for one of our server names, and see all related
tickets/incidents.1 voteHi,
We will look into this and how to make this a good user experience for you as a customer.
Best regard My Atea team
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Stock keeping insights
Insight into customer-specific stock details:
Current stock. Stock purchase points. Total stock. Amount purchased at each purchase point.Delivery times from vendor on products kept in customer-specific stock.
Able to adjust stock purchase points/total stock/amount purchased at specific purchase points directly in myatea.
2 votesHi,
This is a larger discussion point internally within Atea but we will continue to follow the output from the discussions and update when we have more information.
BR My Atea Team
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Search Tickets by time period
As a user I want to be able to search my tickets within a specified time period. The same function as exists both in Orders & Invoices.
2 votesAlready planned and is in the current development
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Cancel Order Request
It would be nice, if there was a possibility to send a Cancel Order Request from within my.atea.dk/Orders. Instead of being depended on a email or making a call within opening hours Atea Customer Care.
That way, CC could get back on the request to confirm or deny cancellation of the specific order.4 votesHi,
We will start defining this request for development.
BR My Atea Team
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Overview of assets with warranty
I would like to get an overview of assets that has warranty and which assets that are running out of warranty.
9 votesHi,
We're happy to inform that the first steps are taken to show if a product still has warranty before starting a warranty request from within My Atea. Not all manufacturers will be supported from start, but we'll work to get all major ones into the solution.
// My Atea team
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Customer Collaboration area in MyAtea.
Share files (agreements, plans, reports and other documents), calendars via MyAtea.
* Ability to control access to specific projects etc
* Integration to Microsoft Teams?2 votes -
Notifications & custom reports for all functions
Bits of this has been posted as an idea, but I'd like see notification possible for more, rather then just 1 or 2 specific things.
Possibility to configure notifications to all major functions within My Atea, such as;
All below should support having either 1 or multiple SMTP addresses assigned for notification.
Orders - (Alert if order is stopped or paused for any reason)
Tickets - (Add specific date/time to notify that ticket has exceeded set time)
Invoices - (Due payments or other issues)
Reports - (New reports generated, or similar)
Also, support notification for custom made Weekly/Monthly or Yearly…
1 vote -
Name on bookmarks
User wants to create their own personal labels/names on bookmarks, so that they quicker can identify what it is about.
4 votes -
Notified by sms
I want to get notified on bookmarked items on sms.
3 votesCentralized notification solution is under review.
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