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24 results found

  1. Change conversation order

    Can we change the order of the conversation window so we have the newest answers at the top?

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →
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  2. Conversationorder

    Can we change the order of the conversation so we have the newest answers at the top :-)

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →
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  3. Flär kolumner i asset-sammanställningen

    Ta med fler fält/kolumner i asset-sammanställningen! Såsom orderno och leveransadress.

    1 vote

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    0 comments  ·  Asset information  ·  Admin →
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  4. Filter on ticket type

    I suggest that a filter function be implemented per column in ticket list to sort out, for example, INC and only see CS, or to only see CS from a specific customer.

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →
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  5. We need a filter to see all the credit notes.

    1 vote

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    1 comment  ·  Invoice information  ·  Admin →
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    in progress  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    Thanks for your feedback. This is something that we have started to look into and we'll update you when we know when in time it can be available to Norwegian My Atea users.

    Best regards // My Atea team

  6. ETA on orders

    If possible it would be nice to have an ETA on orders from the view.

    1 vote

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    0 comments  ·  Order information  ·  Admin →
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    needs your feedback  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    Thanks for your feedback.

    In order module (click on orders in top menu) you'll find information about ETA on each order line. The information is in the column for "Expected shipment date". If there is no date, shipment has not yet been confirmed by supplier. Is there any other information you require about your order delivery please tell us.

    Best regards // My Atea team

  7. Filter on Contact

    Would like to be able to filter on contact person

    0 votes

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    needs more votes  ·  1 comment  ·  General  ·  Admin →
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  8. Notify me on orders that needs approval

    I want to be notified on orders in queue for approval, for example in "Needs your attention" on dashboard.

    1 vote

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    0 comments  ·  Order information  ·  Admin →
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    put on hold  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    this request has been put on hold for now. We are looking into the best way for users to move between given information and the possibility to take action. We will have another look at the request after we have the best solution available for the user journey.

    Best regards // My Atea team

  9. Search ticket by serial number

    Search ticket on serial number.

    4 votes

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    1 comment  ·  Ticket information  ·  Admin →
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  10. Show order comment in My Atea in order details

    What you enter in the comment field on an order in eShop, needs to be visible in My Atea. See attached picture.

    1 vote

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    planned for release  ·  2 comments  ·  Order information  ·  Admin →
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  11. Make Excel export possible to ALL My Atea list

    Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.

    4 votes

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    under review  ·  0 comments  ·  General  ·  Admin →
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  12. Ticket categories visible to customer

    Hi,
    As a customer, I would like to see also the categories of tickets.

    5 votes

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    under review  ·  1 comment  ·  Ticket information  ·  Admin →
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  13. Searching for an order with a tracking code

    It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.

    Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.

    2 votes

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    0 comments  ·  Order information  ·  Admin →
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  14. Search for server names (CI names)

    It would be nice to be able to search for one of our server names, and see all related
    tickets/incidents.

    1 vote

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    0 comments  ·  Search  ·  Admin →
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  15. Stock keeping insights

    Insight into customer-specific stock details:
    Current stock. Stock purchase points. Total stock. Amount purchased at each purchase point.

    Delivery times from vendor on products kept in customer-specific stock.

    Able to adjust stock purchase points/total stock/amount purchased at specific purchase points directly in myatea.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  16. Editing personal info in account

    I can't edit my personal information and in my surname is typo :-(
    Br,
    Marcin Kierzek

    1 vote

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    planned for release  ·  0 comments  ·  Personal settings  ·  Admin →
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  17. Search Tickets by time period

    As a user I want to be able to search my tickets within a specified time period. The same function as exists both in Orders & Invoices.

    2 votes

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    1 comment  ·  Ticket information  ·  Admin →
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  18. Highlighted sorting of ticket list

    As a user I would like the chosen sorting of ticket list to be highlighted so that I know the sorting order of the list.

    1 vote

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    accepted for development  ·  0 comments  ·  Ticket information  ·  Admin →
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  19. Cancel Order Request

    It would be nice, if there was a possibility to send a Cancel Order Request from within my.atea.dk/Orders. Instead of being depended on a email or making a call within opening hours Atea Customer Care.
    That way, CC could get back on the request to confirm or deny cancellation of the specific order.

    4 votes

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    0 comments  ·  Order information  ·  Admin →
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  20. Overview of assets with warranty

    I would like to get an overview of assets that has warranty and which assets that are running out of warranty.

    9 votes

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    3 comments  ·  Reports  ·  Admin →
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    accepted for development  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    We're happy to inform that the first steps are taken to show if a product still has warranty before starting a warranty request from within My Atea. Not all manufacturers will be supported from start, but we'll work to get all major ones into the solution. 

    // My Atea team

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