7 results found
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Search ticket by serial number
Search ticket on serial number.
2 votesHi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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Serialnumber overview on ticket page
I would like to get the serialnumber information I put in the ticket when I create it to be visible on the ticket overview page.
3 votesHi,
This is something that is ongoing but will take some time as we are depending on information that we don´t have available at this stage.
Will update as we proceed.
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More fields to tickets (cost center)
In tickets there is a need for at least an one field in which a service desk agent could fill a cost center code. With cc code we could track down tickets by cost center level. Our whole organizations structure lies on cost centers.
One or two additional fields would be good for collecting more sorting data for tracking down incidents.
2 votes -
Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.5 votes -
Close the ticket if you wish
Hi, is it possible to enable " users to close ticket"
1 voteHi,
We will talk with customer service and how we can handle this request.
Best regard My Atea team
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Search Tickets by time period
As a user I want to be able to search my tickets within a specified time period. The same function as exists both in Orders & Invoices.
2 votesAlready planned and is in the current development
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Highlighted sorting of ticket list
As a user I would like the chosen sorting of ticket list to be highlighted so that I know the sorting order of the list.
1 vote
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