More fields to tickets (cost center)
In tickets there is a need for at least an one field in which a service desk agent could fill a cost center code. With cc code we could track down tickets by cost center level. Our whole organizations structure lies on cost centers.
One or two additional fields would be good for collecting more sorting data for tracking down incidents.
2
votes
Jussi Känsälä
shared this idea
Hi,
There isn't a specific field for "Cost Center" in our ticket system, but in some cases "Reference" field can be used for this purpose. This field is visible in the ticket list view in My Atea.
Best regards // My Atea team
