31 results found
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Garanti
Hur gör man för att garanti anmäla en produkt? När jag följer en guide svarar den med att steget hittades inte.
1 voteHi,
Thanks for your feedback. In our latest release we had a change in our UI and warranty claims are now moved to the top of the page and "Support menu". We also recommend to start your warranty from order row. Search for the serial number in order search and when you have the search result you start from the three dots far right on the row.
All our guides will shortly be updated with the new placement of support. If you have any further questions about warranty please don't hesitate to reach out to kundtjanst@atea.se.
Best regards // My Atea team
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Replacement units, serial numbers
It would be great if the new serial number was written as a comment in insurance and/or warranty cases where a unit is being replaced. This to make it easier when looking for a specific order, try to figure out which computer is what and belongs to which case.
0 votes -
Questions about Software & Cloud services
I wish to be able to post questions and advice about software; software and cloud services
1 vote -
BI Reports
Power BI Reports, would be nice to have reports in Swedish or English.
/Mattias
1 voteHi,
This is being looked into from data owners.
Best regards // My Atea team
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For test purposes-testing integration
For test purposes-testing integration
2 votes -
Easy access - NO only
Post the address where we will send the return of the Ipad which is warranty or insurance.
1 vote -
Improvement suggestions for order information details
The columns in order details are not adjustable\scaling, so you cannot see the description\name or asset number if they are longer than a certain length. The "link" icon for some wares are not active\clickable either, so you cannot go to the product in the shop (see attached example).
0 votes -
Attach image/file to ticket
Attach image/file to ticket
1 voteHi,
Thanks for your feedback. In the form for warranty, cost proposal or student insurance you can attach files with a maximum size of total 5MB. The functionality covers the most common file types.
Best regards // My Atea team
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Problem med sök i my atea
Vid en sökning på order i My atea så visas endast en sidas resultat. Om jag sorterar på kostnaden så sorterar den bara på det som visas och inte på hela resultatet plus att den inte kan räkna. 1 kr kan komma precis för 1.000.000. När jag göra en sökning för att leta efter en order på en viss summa så går det inte att använda sök
Om jag dessutom vill exportera min sökning kommer också bar första sidan med
Går detta att åtgärda och är det fler som vill ha detta?
1 voteHi,
Thanks for your feedback!
Instead of the CSV export, we would like to recommend you to use the "Order, Invoice and Delivery Report" report, which you can find under Reports in the top menu. There you can search and filter the different views and export to excel.
// My Atea team
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Filter på kostnad i ordervyn i My atea
Är det möjligt att utöka filter sektionen med kostnaden så att det att ange ett spann tex från 1000 kr-5000 kr?
1 voteHi.
Thank you for your feedback!
We recommend you to use the "Order, Invoice and Delivery Report" report under Reports in the top menu. There you can select the Order report, filter by date and then sort on the "Amount excl. VAT" column. It is possible to export to excel and sort as desired.
// My Atea team
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Subchoices in English.
Subcategories would be nice if everything was in English.
When having ENG as language in My Atea, Many of the following options is in Swedish.1 voteHi,
Thanks for feedback!
The subcategories in the form for warranty reporting are in English. Please try to reset your language setting in the portal if it doesn't show in English to you.
Best regards // My Atea team
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My Atea Manual has issues
It's cute that in your "User Guide to use MyAtea" there's numbers and arrows in the pictures and text to show you where everything is in the beginning of the manual. Why isn't the rest of the manual being like this? Would be more customer friendly if everything would be clarified as clear as possible and would be consistent? Some of the contexts weren't explained properly too at the end. Only told the obvious.
Seems like to me that the creator of the manual wanted to get this done quickly after the beginning. It is quite good coverage of everything…
1 voteHi,
New guide will soon be available.
Best regards // My Atea team
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Elementary improvements
The GUI must be made for mobile phones, it would have been nice to have a desktop version to, where you don't have to scroll up and down to get information. The proceedings and progression are lost in this process.
It's incredibly slow, unsure if the application hangs; if you upload everything again, what you have written will be lost. It would be nice if it was possible to do something about this.1 voteHi,
If you still experience bad performance in My Atea please get back to us. We aim for continuous improvement in the UI and UX experience.
Best regards // My Atea team
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Allow creating own views
Allow possibility to create own personal views for tickets.
For example: "Created by me" is a great filter, but if I want to to show only active records created by me, I need to adjust filters always manually.
1 voteHi,
This is solved by using "Open filters" to personalize the filters you as a user wants to apply.
Best Regards My Atea Team
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Filter on agreement
For example, in Order view I want to filter on agreement and be able to filter out mobilephones and not get computers at the same time as they are on a different agreement.
1 vote -
Customer satisfaction survey for orders
Customer satisfaction survey for orders
There is a need to track down customer satisfaction regarding orders through Atea eShop. The point is to sort out feedback from order shipping time, how complete the shipment is, how good the pre-installation was etc.
Similar Customer satisfaction survey is done to Service Desk tickets. After the ticket is closed user gets a survey. The similarity should be done for orders too.
1 voteHi,
We will take this further to the account team and let them work with eShop on how we measure the customer satisfaction and how it can be improved.
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More fields to tickets (cost center)
In tickets there is a need for at least an one field in which a service desk agent could fill a cost center code. With cc code we could track down tickets by cost center level. Our whole organizations structure lies on cost centers.
One or two additional fields would be good for collecting more sorting data for tracking down incidents.
2 votesHi,
There isn't a specific field for "Cost Center" in our ticket system, but in some cases "Reference" field can be used for this purpose. This field is visible in the ticket list view in My Atea.
Best regards // My Atea team
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Serienummer på Jabra Headsets
Serienummer på Jabra produkter.
1 voteHi,
Thanks for your feedback.
Jabra headsets is not a typical product where we scan the serial numbers. This can be bought as a service if needed though. Please raise the topic with your Atea contact or to Customer Service.
Best regards // My Atea team
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Close the ticket if you wish
Hi, is it possible to enable " users to close ticket"
1 voteHi,
To close a ticket you can always write a comment in "Conversation" tab in the ticket.
Best regards // My Atea team
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Phone Queue
When calling and all agents are busy it would be great if we could know a position in the queue or an estimated time since we work a lot with contact thorough our phones and it would there for be very very useful to know.
0 votesWe will forward your request to customer service but don´t forget to discover the self-service possibilities within My Atea.
Best regards My Atea team
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