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My Atea

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How can we improve functionality and features in My Atea?

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4 results found

  1. Improvement suggestions for order information details

    The columns in order details are not adjustable\scaling, so you cannot see the description\name or asset number if they are longer than a certain length. The "link" icon for some wares are not active\clickable either, so you cannot go to the product in the shop (see attached example).

    0 votes
    closed  ·  1 comment  ·  Order information  ·  Admin →

  2. Filter on agreement

    For example, in Order view I want to filter on agreement and be able to filter out mobilephones and not get computers at the same time as they are on a different agreement.

    1 vote
    closed  ·  0 comments  ·  Order information  ·  Admin →

  3. Customer satisfaction survey for orders

    Customer satisfaction survey for orders

    There is a need to track down customer satisfaction regarding orders through Atea eShop. The point is to sort out feedback from order shipping time, how complete the shipment is, how good the pre-installation was etc.

    Similar Customer satisfaction survey is done to Service Desk tickets. After the ticket is closed user gets a survey. The similarity should be done for orders too.

    1 vote
    0 comments  ·  Order information  ·  Admin →

  4. Direct link to product information in eShop

    It would be good if the name or/and article number in order view was clickable and contained a direct link to eShop and product information.

    2 votes
    0 comments  ·  Order information  ·  Admin →
    closed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    This request can't be fulfilled as we can't guarantee that the link stays valid or active. Products goes end of life and then the link will be invalid. We will continue to provide link to product as long as it's valid under the three dots on product row in My Atea.

    Best regards // My Atea team

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