3 results found
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Replacement units, serial numbers
It would be great if the new serial number was written as a comment in insurance and/or warranty cases where a unit is being replaced. This to make it easier when looking for a specific order, try to figure out which computer is what and belongs to which case.
0 votesHi,
Thanks for your feedback. We will discuss your feedback with process owner and see what's possible to do here.
Best regards // My Atea team
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4 votes
Hi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.5 votes
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