10 results found

1. Replacement units, serial numbers

   It would be great if the new serial number was written as a comment in insurance and/or warranty cases where a unit is being replaced. This to make it easier when looking for a specific order, try to figure out which computer is what and belongs to which case.

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   under review  ·  AdminSofia Meijer (Project Manager, ATEA) responded

   Hi,

   Thanks for your feedback. We will discuss your feedback with process owner and see what's possible to do here.

   Best regards // My Atea team

2. Notify me on orders that needs approval

   I want to be notified on orders in queue for approval, for example in "Needs your attention" on dashboard.

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   0 comments  ·  Order information  ·  Delete…  ·  Admin →
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   under review  ·  AdminSofia Meijer (Project Manager, ATEA) responded

   Hi,

   Thanks for your feedback. This is being looked into.

   Best regards // My Atea team

3. Search ticket by serial number

   Search ticket on serial number.

   •  

   4 votes

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   1 comment  ·  Ticket information  ·  Delete…  ·  Admin →
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   under review  ·  AdminSofia Meijer (Project Manager, ATEA) responded

   Hi,

   Thanks for your feedback! This is something that we're looking into how to solve.

   We'll update here as we proceed.

   Best regards // My Atea team

4. Make Excel export possible to ALL My Atea list

   Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.

   4 votes

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   under review  ·  0 comments  ·  General  ·  Delete…  ·  Admin →
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5. Ticket categories visible to customer

   Hi,
   As a customer, I would like to see also the categories of tickets.

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   under review  ·  1 comment  ·  Ticket information  ·  Delete…  ·  Admin →
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6. Searching for an order with a tracking code

   It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.

   Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.

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   0 comments  ·  Order information  ·  Delete…  ·  Admin →
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   under review  ·  AdminSofia Meijer (Project Manager, ATEA) responded

   Hi,

   
   

   Thanks for your feedback!

   We are working on a solution to present additional tracking info and enhancing the search in the portal.

   // My Atea team

7. Search for server names (CI names)

   It would be nice to be able to search for one of our server names, and see all related
   tickets/incidents.

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   0 comments  ·  Search  ·  Delete…  ·  Admin →
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   under review  ·  AdminDaniel Back (Group Product Owner - My Atea, ATEA) responded

   Hi,

   We will look into this and how to make this a good user experience for you as a customer. 

   Best regard My Atea team

8. Customer Collaboration area in MyAtea.

   Share files (agreements, plans, reports and other documents), calendars via MyAtea.
   * Ability to control access to specific projects etc
   * Integration to Microsoft Teams?

   2 votes

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   under review  ·  0 comments  ·  General  ·  Delete…  ·  Admin →
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9. Notifications & custom reports for all functions

   Bits of this has been posted as an idea, but I'd like see notification possible for more, rather then just 1 or 2 specific things.

   Possibility to configure notifications to all major functions within My Atea, such as;

   All below should support having either 1 or multiple SMTP addresses assigned for notification.

   Orders - (Alert if order is stopped or paused for any reason)

   Tickets - (Add specific date/time to notify that ticket has exceeded set time)

   Invoices - (Due payments or other issues)

   Reports - (New reports generated, or similar)

   Also, support notification for custom made Weekly/Monthly or Yearly reports with possibility to customize yourself (like Brand, Reference or similar) as .CSV

   Kind regards,
   Fredric

   Bits of this has been posted as an idea, but I'd like see notification possible for more, rather then just 1 or 2 specific things.

   Possibility to configure notifications to all major functions within My Atea, such as;

   All below should support having either 1 or multiple SMTP addresses assigned for notification.

   Orders - (Alert if order is stopped or paused for any reason)

   Tickets - (Add specific date/time to notify that ticket has exceeded set time)

   Invoices - (Due payments or other issues)

   Reports - (New reports generated, or similar)

   Also, support notification for custom made Weekly/Monthly or Yearly… more

   1 vote

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   under review  ·  0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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10. Notified by sms

    I want to get notified on bookmarked items on sms.

    3 votes

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    1 comment  ·  Notifications  ·  Delete…  ·  Admin →
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    under review  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Centralized notification solution is under review.