12 results found
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Easy access - NO only
Post the address where we will send the return of the Ipad which is warranty or insurance.
1 voteHi,
Thanks for your feedback!
We're working on making the warranty and return process a better experience moving forward. If possible could you provide us with more feedback where you expect the information to be found.
Best regards // My Atea team
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Search ticket by serial number
Search ticket on serial number.
2 votesHi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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Make Excel export possible to ALL My Atea list
Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.
4 votes -
Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.5 votes -
Searching for an order with a tracking code
It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.
Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.
2 votesHi,
Thanks for your feedback!
We are working on a solution to present additional tracking info and enhancing the search in the portal.
// My Atea team
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Close the ticket if you wish
Hi, is it possible to enable " users to close ticket"
1 voteHi,
We will talk with customer service and how we can handle this request.
Best regard My Atea team
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Search for server names (CI names)
It would be nice to be able to search for one of our server names, and see all related
tickets/incidents.1 voteHi,
We will look into this and how to make this a good user experience for you as a customer.
Best regard My Atea team
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Highlight product (order line) that's out of stock
Whenever a product is out of stock and listed I would like that specific product to be highlighted somehow in order history so that I can identify the product and reason to why my order is beeing hold from shipment. I would like to have an indicator that shows me which product it is so that I don't have to check all products in eshop to find out which one is out of stock and is stopping my order.
3 votesHi,
We will look into this.
Thank you. -
Customer Collaboration area in MyAtea.
Share files (agreements, plans, reports and other documents), calendars via MyAtea.
* Ability to control access to specific projects etc
* Integration to Microsoft Teams?2 votes -
Notifications & custom reports for all functions
Bits of this has been posted as an idea, but I'd like see notification possible for more, rather then just 1 or 2 specific things.
Possibility to configure notifications to all major functions within My Atea, such as;
All below should support having either 1 or multiple SMTP addresses assigned for notification.
Orders - (Alert if order is stopped or paused for any reason)
Tickets - (Add specific date/time to notify that ticket has exceeded set time)
Invoices - (Due payments or other issues)
Reports - (New reports generated, or similar)
Also, support notification for custom made Weekly/Monthly or Yearly…
1 vote -
Notified by sms
I want to get notified on bookmarked items on sms.
3 votesCentralized notification solution is under review.
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Notification on delivery stop - SWEDEN
It would be good to be alerted if my order has been stopped.
6 votes
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