12 results found
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Tracking link bug.
I would like to report a bug. When my ordrer got two lines. And they get shipped seperatly from Also. The tracking link to line 2 is for line number 1. This made me not abel to track line 2. Examle ordrer: 3653430
1 voteHi,
Thanks for your feedback!
We will have to look closer in to your case.
Best regards // My Atea team
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No update on change in My Atea
Turned off auto-renewal, but the change didn't show in My Atea.
1 voteHi,
Thanks for your feedback!
This issue on updated information is being investigated.
Best regards // My Atea team
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Slow platform
This platform is too slow, takes long time to load
1 voteHi,
Thanks for your feedback!
The performance in the platform is something we constantly try to improve.
Please give more feedback on specific actions and we will look into it.
Best regards // My Atea team
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Billing cycle
It looks strange that the "Å" is cut on top. Minor issue, but a bit disturbing.
1 voteHi,
Thanks for your feedback.
We will have our design team to look at this.
Best regards // My Atea team
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Mobile friendly page
Can you make the page more user friendly for mobile use. It is impossible to use in mobile view today.
1 voteHi,
Thanks for your feedback!
We will put focus to develop the user experience in smaller devices. There is no exact time frame to present right now, but we'll keep you updated.
Best regards,
My Atea team
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4 votes
Hi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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Make Excel export possible to ALL My Atea list
Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.
4 votes -
Searching for an order with a tracking code
It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.
Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.
2 votesHi,
Thanks for your feedback!
We are working on a solution to present additional tracking info and enhancing the search in the portal.
// My Atea team
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Search for server names (CI names)
It would be nice to be able to search for one of our server names, and see all related
tickets/incidents.1 voteHi,
We will look into this and how to make this a good user experience for you as a customer.
Best regard My Atea team
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Customer Collaboration area in MyAtea.
Share files (agreements, plans, reports and other documents), calendars via MyAtea.
* Ability to control access to specific projects etc
* Integration to Microsoft Teams?2 votes -
Notifications & custom reports for all functions
Bits of this has been posted as an idea, but I'd like see notification possible for more, rather then just 1 or 2 specific things.
Possibility to configure notifications to all major functions within My Atea, such as;
All below should support having either 1 or multiple SMTP addresses assigned for notification.
Orders - (Alert if order is stopped or paused for any reason)
Tickets - (Add specific date/time to notify that ticket has exceeded set time)
Invoices - (Due payments or other issues)
Reports - (New reports generated, or similar)
Also, support notification for custom made Weekly/Monthly or Yearly…
1 vote -
Notified by sms
I want to get notified on bookmarked items on sms.
3 votesCentralized notification solution is under review.
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