Order specific contact persons
A possibility to type in e-mail adresses for order specific contact persons, and having automatic e-mail messages sent to these addresses when status changes are made in the order, would be much appreciated (see attached image).
In our organization, Helpdesk makes the orders on behalf of our personnel, i.e. the actual customers who will actually pay the invoices when they get the ordered equipment.
In real life, though, partial delivieries are common, and in most of those cases the equipment is piled up until all of the deliveries in the order are made, and then, finally, the customer gets all of the ordered equipment.
The problem in those cases is that the customer doesn't know when the partial delivieries have been made, and because of that, they don't know when they are allowed to pay the invoices.
By typing in the customer's e-mail address in the order, and by having status messages sent to that address as well, we would avoid the described confusion and ensure that invoices are payed on time.
Best regards,
Magnus Persson
Helpdesk
Region Jämtland Härjedalen
Helpdesk Jämtlands Ll
shared this idea
Hi,
This function is already available when ordering in eShop and works like this:
A user in Atea eShop who orders for others in their organization - can already today enter another name and email address at checkout (instead of their own pre-filled information) so that another recipient will receive order confirmations and delivery notices per order. The email address for the account holder in eShop will always receive the receipt from eShop that an order has been placed for his account. But all other communication status/delivery time etc will be sent to the temporary filled in name and email address at checkout.
Hope this fullfills your need!
Best regards // My Atea team