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My Atea

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49 results found

  1. When adding licenses the performance was really bad.

    When adding licenses the performance was really bad. System was slow.

    1 vote

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    0 comments  ·  Software  ·  Admin →

  2. Slow platform

    This platform is too slow, takes long time to load

    1 vote

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    0 comments  ·  Software  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    Work has been done to improve load times and performance in general. If you still experience slowness please report it so that we can investigate further.

    Best regards // My Atea team

  3. Wider columns in Software

    I want the columns to be wider in Software list.

    4 votes

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    2 comments  ·  Software  ·  Admin →

  4. Color coding on licenses/subscriptions about to expire

    I would like to have color coding on licenses/subscriptions that are about to expire. This is available in Atea Cloud Portal today and is a great help. Yellow and red for expire date that is in a near future, rest is green.

    2 votes

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    1 comment  ·  Software  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    We are happy to share that color coding on subscriptions are now available in Software list. Chip with color and number of remaining days until expiration is displayed. Also a plain grey chip when "Expired". Hope you like it!

    Best regards // My Atea team

  5. Increase number of licenses

    When adding licenses to a subscription and add it to the shopping cart it looks like you're placing an order for the total number of licenses, i.e. not just the add-on. It's a bit confusing.
    I would like you to place an order for the add-on licenses and that they are what is visible in the shopping cart instead of the total amount of licenses as it is now.

    Example: we have 1230 M365 E3 licenses and I want to add another 20. Then I only want to see the number added, qty of 20. It creates confusion when you…

    1 vote

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    0 comments  ·  Software  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    We have done work to improve the experience in checkout for subscriptions. The old value has a strike-through and new value is visible to the right of the old value.

    Hope this is a better experience!

    Best regards // My Atea team

  6. Change conversation order

    Can we change the order of the conversation window so we have the newest answers at the top?

    2 votes

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    1 comment  ·  Ticket information  ·  Admin →

  7. Print to PDF feature

    Hi guys,

    You probably had this one already but I miss a print function on tickets to pdf. This is a big time saver when producing documentation to auditors etc etc.

    Regards,

    Greg

    1 vote

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    0 comments  ·  General  ·  Admin →

  8. Show order comment in My Atea in order details

    What you enter in the comment field on an order in eShop, needs to be visible in My Atea. See attached picture.

    1 vote

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    2 comments  ·  Order information  ·  Admin →

  9. Customize Dashboard

    It would be great to have the opposability to remove fields in dashboard if not needed. For example the News Feed.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    Thanks for your feedback! All objects on the dashboard are possible to minimize so that you don't see them. Use the green arrow to the left of the header "News feed".

    Best regards // My Atea team

  10. Order status - SWE only

    As a customer I would like to receive a status "In transit" instead of "Delivered" as the unit is on its way either from the factory or from Warehouse.

    1 vote

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    0 comments  ·  Order information  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    We have changed how we communicate and you'll now find the status "shipped" instead of "delivered". As a complement to order status "shipped" we have tracking information where customers can see the exact location of the delivery together with date and time stamp.

    Best regards // My Atea team

  11. Additional information in order report - SWE only

    Is it possible to get additional information in order report; i.e. serial number.

    2 votes

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    0 comments  ·  Order information  ·  Admin →

  12. List of serialnumbers from order

    Let me from the order page get a list of serialnumbers that is relevevant to the order

    2 votes

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    0 comments  ·  Order information  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    Today we have published a new PowerBi report in My Atea SE. It contains order, delivery and invoice data. The invoice layer gives the possibility to search for either order number or invoice number and there is a column for serial number.

    Hope this will fulfill your need!

    Best regards // My Atea team

  13. Ticket categories visible to customer

    Hi,
    As a customer, I would like to see also the categories of tickets.

    6 votes

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    2 comments  ·  Ticket information  ·  Admin →

  14. Custom fields on Order page.

    Hi.
    On the first page "Orders" we would like to add custom fields like "DELIVERY REFERENCE".

    Regards
    Rönne Stefansson

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    We added column "Goods mark" to order list view. Users can now choose which columns to have and in which order they will be displayed in their own personalised filter view.


    // My Atea team

  15. Order specific contact persons

    A possibility to type in e-mail adresses for order specific contact persons, and having automatic e-mail messages sent to these addresses when status changes are made in the order, would be much appreciated (see attached image).

    In our organization, Helpdesk makes the orders on behalf of our personnel, i.e. the actual customers who will actually pay the invoices when they get the ordered equipment.

    In real life, though, partial delivieries are common, and in most of those cases the equipment is piled up until all of the deliveries in the order are made, and then, finally, the customer gets all…

    1 vote

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    0 comments  ·  Order information  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    This function is already available when ordering in eShop and works like this:
    A user in Atea eShop who orders for others in their organization - can already today enter another name and email address at checkout (instead of their own pre-filled information) so that another recipient will receive order confirmations and delivery notices per order. The email address for the account holder in eShop will always receive the receipt from eShop that an order has been placed for his account. But all other communication status/delivery time etc will be sent to the temporary filled in name and email address at checkout.

    Hope this fullfills your need! 

    Best regards //  My Atea team

  16. Endringer

    Når velger Øvre strandgate 2 så kommer Engene 1 opp som lokasjon.

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →

  17. View toner deliveries

    I would like to see and track my automated toner deliveries sent out by Atea.

    1 vote

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    0 comments  ·  Order information  ·  Admin →

  18. Show goods mark in order list view

    It would be convenient if one could see goods marking directly on the order list view instead of having to go into an individual order and check "Order Information".

    3 votes

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    1 comment  ·  Order information  ·  Admin →

  19. Editing personal info in account

    I can't edit my personal information and in my surname is typo :-(
    Br,
    Marcin Kierzek

    1 vote

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    completed  ·  0 comments  ·  Personal settings  ·  Admin →

  20. Easier to view orders not yet delivered

    When I filter on status, I usually want to know the status of all orders that have not yet been delivered. Maybe all the options should be filled in from the beginning so that you only click out the ones I do not want to be included or there could be a toggling button between all being filled in or all ticked so that I could fill in the choices I want more quickly.

    När jag filtrerar på status så vill jag oftast få veta status för alla ordrar som ännu inte är levererade. Kanske borde alla alternativen vara ifyllda…

    1 vote

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    0 comments  ·  General  ·  Admin →
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