Replacement units, serial numbers
It would be great if the new serial number was written as a comment in insurance and/or warranty cases where a unit is being replaced. This to make it easier when looking for a specific order, try to figure out which computer is what and belongs to which case.
0
votes
Joakim Söderberg
shared this idea
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AdminBjörn Kristensson
(Admin, ATEA)
commented
Hi.
Thank you for your feed-back!
The new serial number is a part of the email that is sent out as a solution to the ticket, and it is also a part of the solution description in the conversation tab in My Atea.
Best regards //My Atea Team