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My Atea

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My Atea

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How can we improve functionality and features in My Atea?

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7 results found

  1. Change conversation order

    Can we change the order of the conversation window so we have the newest answers at the top?

    2 votes

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    1 comment  ·  Ticket information  ·  Admin →

  2. Ticket categories visible to customer

    Hi,
    As a customer, I would like to see also the categories of tickets.

    6 votes

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    2 comments  ·  Ticket information  ·  Admin →

  3. Endringer

    Når velger Øvre strandgate 2 så kommer Engene 1 opp som lokasjon.

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →

  4. Highlighted sorting of ticket list

    As a user I would like the chosen sorting of ticket list to be highlighted so that I know the sorting order of the list.

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →

  5. Printer friendly Ticket-page

    Printer friendly Ticket-page when taken to your new ticket would be nice.

    5 votes

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    0 comments  ·  Ticket information  ·  Admin →

  6. Customer visible comments in servicenow to My Atea

    Ticket updates don't show all customer visible information, which makes the feature in my point of view little pointless. Could all customer visible comments be added to My Atea?

    2 votes

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    completed  ·  0 comments  ·  Ticket information  ·  Admin →

  7. Change and save prefilled user contact information

    When registering a ticket and changing the prefilled user contact information, I want the changes I made to be saved as my contact information until next time when I raise a ticket.

    2 votes

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    0 comments  ·  Ticket information  ·  Admin →
    completed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    In the new form for Repair request, below information is prefilled:

    customer name
    customer number
    adress
    reference
    first name/last name
    email

    If contact person is another user there’s additional fields for adding that information.

    Hope this is fulfilling your need. If not please get back to us with feedback.

    Br // Sofia

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