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My Atea

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7 results found

  1. Replacement units, serial numbers

    It would be great if the new serial number was written as a comment in insurance and/or warranty cases where a unit is being replaced. This to make it easier when looking for a specific order, try to figure out which computer is what and belongs to which case.

    0 votes

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    closed  ·  1 comment  ·  Ticket information  ·  Admin →

  2. Attach image/file to ticket

    Attach image/file to ticket

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →
    closed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi, 

    Thanks for your feedback. In the form for warranty, cost proposal or student insurance you can attach files with a maximum size of total 5MB. The functionality covers the most common file types. 

    Best regards // My Atea team

  3. Allow creating own views

    Allow possibility to create own personal views for tickets.

    For example: "Created by me" is a great filter, but if I want to to show only active records created by me, I need to adjust filters always manually.

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →

  4. More fields to tickets (cost center)

    In tickets there is a need for at least an one field in which a service desk agent could fill a cost center code. With cc code we could track down tickets by cost center level. Our whole organizations structure lies on cost centers.

    One or two additional fields would be good for collecting more sorting data for tracking down incidents.

    2 votes

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    0 comments  ·  Ticket information  ·  Admin →
    closed  ·  AdminSofia Meijer (Project Manager, ATEA) responded

    Hi,

    There isn't a specific field for "Cost Center" in our ticket system, but in some cases "Reference" field can be used for this purpose. This field is visible in the ticket list view in My Atea.

    Best regards // My Atea team

  5. Close the ticket if you wish

    Hi, is it possible to enable " users to close ticket"

    1 vote

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    0 comments  ·  Ticket information  ·  Admin →

  6. improvement

    Would it be possible to see the tickets from members of my team.
    I.e. I would like to track this urgent ticket CSATEA0529230 from on of my team's members whose computer is down.

    1 vote

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    closed  ·  0 comments  ·  Ticket information  ·  Admin →

  7. Search for content in ticket module - SWEDEN

    In ticket list view, I would like to be able to search for example serial no, to see if the same asset has any related tickets.

    2 votes

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    closed  ·  0 comments  ·  Ticket information  ·  Admin →
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