46 results found
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Overview of assets with warranty
I would like to get an overview of assets that has warranty and which assets that are running out of warranty.
9 votesHi,
warranty is displayed for items from Lenovo and Apple to begin with when initiating a warranty claim from within My Atea. More will follow.
Best regards // My Atea team
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Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.6 votesHi,
This is possible to find in the report module in My Atea (FI).
Best regards // My Atea team
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Show forms-data on orders - SWEDEN
I wish to be able to see forms data for my products.
6 votesMy Atea now presents forms data on orders.
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More information about Goitloop
More information about Goitloop. Where I can follow up on each return. From orders to all products being recycled or scrapped. Also invoice documents to be sent to Atea. Today it is difficult to get an overview
6 votesHi,
The climate report has been updated and now contains additional information on assets including Blancco certificates.
Best regards // My Atea team
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Printer friendly Ticket-page
Printer friendly Ticket-page when taken to your new ticket would be nice.
5 votesHi,
Last week we released the functionality to print ticket information. Hope you'll find it useful!
Best regards // My Atea team
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Cancel Order Request
It would be nice, if there was a possibility to send a Cancel Order Request from within my.atea.dk/Orders. Instead of being depended on a email or making a call within opening hours Atea Customer Care.
That way, CC could get back on the request to confirm or deny cancellation of the specific order.5 votesHi,
Request cancellation is released to production in Norway.
Best regards // My Atea team
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User Administration
Include way to administer user permission as eShop does.
Should allow to set granular access rights depending on functions in My Atea.
Orders
Tickets
Invoices
ReportsThank you
Kind regards,
Fredric.5 votes -
Wider columns in Software
I want the columns to be wider in Software list.
4 votesHi,
We hope you have had the chance to view that the list views in My Atea now are wider. More adjustments to design will follow.
Best regards // My Atea team
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Tracking codes
It would be good if you could see the tracking codes in your orders so you could see where the package is going. In the old system those were visible, even if tracking data was not fetched by Atea.
4 votesHi,
We have implemented the new in app tracking solution for all the nordic countries. Orders with tracking information has a tracking symbol. Tracking status is fetched from courier and displayed with tracking number from the courier.
More couriers will be added to the solution.
Best regards // My Atea team
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Name on bookmarks
User wants to create their own personal labels/names on bookmarks, so that they quicker can identify what it is about.
4 votesHi,
This feature has been released and it's now possible to name your bookmarks in My Atea. Enjoy!
Best regards // My Atea team
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Show goods mark in order list view
It would be convenient if one could see goods marking directly on the order list view instead of having to go into an individual order and check "Order Information".
3 votesHi,
Goods mark is now a column in order list view and can be searched for and filtered out.
// My Atea team
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Missing Prices in the Orderlist view
I as a User, normally look at the total price for the order to identify the correct order.
So I would like to have the option of seeing the prices in the orderlist
3 votesreleased
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Change conversation order
Can we change the order of the conversation window so we have the newest answers at the top?
2 votesHi,
This is now fixed and all ticket history has conversation order with newest on top.
// My Atea team
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Additional information in order report - SWE only
Is it possible to get additional information in order report; i.e. serial number.
2 votesHi,
There is a new PowerBi report published which contains serial numbers in the invoice page.
Best regards // My Atea team
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List of serialnumbers from order
Let me from the order page get a list of serialnumbers that is relevevant to the order
2 votesHi,
Today we have published a new PowerBi report in My Atea SE. It contains order, delivery and invoice data. The invoice layer gives the possibility to search for either order number or invoice number and there is a column for serial number.
Hope this will fulfill your need!
Best regards // My Atea team
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Copy order
It would be great to be able to copy an order. Lets say that I have made an order with a charger and then the client would like the same charger but to another place, then i could just copy the order and just change the invoice info.
2 votesHi,
We are happy to share that it's now possible to copy a full order or just one or more products directly to the shopping basket in eShop from order history in My Atea.
Best regards // My Atea team
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Improved search order history - SWEDEN
I would like to search for multiple variables at the same time; article no and invoice for eaxmple. As it is now one can only search for one thing at the time.
Order historiken måste bli bättre
Att kunna söka på flera variabler samtidigt, tex en artikel och fakturamärkning.
Nu kan man bara söka på en sak.2 votesHi,
We're continously working on improving search. In our latest release we added the possibility to personalise the list view in order and invoice by adding which columns to have with a minimun of two. We added "Goods mark" as a new column.
In swedish My Atea we added prefixes that allows you to search in a specific column and it's possible to add several prefixes and variables in one search. Users can create their own templates with personal filters and search variables and use as standard template. All prefixes that are possible to use are published in My Atea user guide.
Hope you find these improvements useful!
// My Atea team
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Customer visible comments in servicenow to My Atea
Ticket updates don't show all customer visible information, which makes the feature in my point of view little pointless. Could all customer visible comments be added to My Atea?
2 votes -
Export serial numbers to Excel
Export serial numbers to Excel
2 votesFunction exists soon in local Finnish order and invoice report.
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Expected shipment - DK only
Expected shipment in the past makes no sense.
Forventet forsendelse i datid giver ingen mening.
2 votesWording changed (Expected is moved)
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