36 results found
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Serialnumber-search/assets overview
As a user, I want a separate place, to be able to search for serialnumbers , so I have a quick link to an indexed serialnumber overview, with a link to corespondent Invoice and Order.
For now, the need for me is to quickly see the orderdate, and invoice + Order number
3 votesDear user,
serial number search is possible in both order and invoice module. You can also search for serial number in the menu to the right, from where you can create a warranty ticket.
Best regards,
My Atea team
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For test purposes-testing integration
For test purposes-testing integration
2 votes -
More fields to tickets (cost center)
In tickets there is a need for at least an one field in which a service desk agent could fill a cost center code. With cc code we could track down tickets by cost center level. Our whole organizations structure lies on cost centers.
One or two additional fields would be good for collecting more sorting data for tracking down incidents.
2 votesHi,
There isn't a specific field for "Cost Center" in our ticket system, but in some cases "Reference" field can be used for this purpose. This field is visible in the ticket list view in My Atea.
Best regards // My Atea team
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Direct link to product information in eShop
It would be good if the name or/and article number in order view was clickable and contained a direct link to eShop and product information.
2 votesHi,
This request can't be fulfilled as we can't guarantee that the link stays valid or active. Products goes end of life and then the link will be invalid. We will continue to provide link to product as long as it's valid under the three dots on product row in My Atea.
Best regards // My Atea team
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Merge parked orders
It would be handy to have the option to merge parked order with both current shopping cart and other parked orders!
2 votes -
Search for content in ticket module - SWEDEN
In ticket list view, I would like to be able to search for example serial no, to see if the same asset has any related tickets.
2 votes -
Tracking link bug.
I would like to report a bug. When my ordrer got two lines. And they get shipped seperatly from Also. The tracking link to line 2 is for line number 1. This made me not abel to track line 2. Examle ordrer: 3653430
1 vote -
No update on change in My Atea
Turned off auto-renewal, but the change didn't show in My Atea.
1 voteHi,
The error occurred due to sync issues at the time. Issue is solved.
Best regards // My Atea team
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Easier ticket creation.
Put a possibility to create a ticket from the overview in My Atea please.
1 voteHi,
Support is available from "Support" in top menu.
Best regards // My Atea team
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More columns in the asset list view
Add more fields/columns in the asset list view. Susch as order number and delivery address.
1 vote -
Garanti
Hur gör man för att garanti anmäla en produkt? När jag följer en guide svarar den med att steget hittades inte.
1 voteHi,
Thanks for your feedback. In our latest release we had a change in our UI and warranty claims are now moved to the top of the page and "Support menu". We also recommend to start your warranty from order row. Search for the serial number in order search and when you have the search result you start from the three dots far right on the row.
All our guides will shortly be updated with the new placement of support. If you have any further questions about warranty please don't hesitate to reach out to kundtjanst@atea.se.
Best regards // My Atea team
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ETA on orders
If possible it would be nice to have an ETA on orders from the view.
1 vote -
Questions about Software & Cloud services
I wish to be able to post questions and advice about software; software and cloud services
1 vote -
BI Reports
Power BI Reports, would be nice to have reports in Swedish or English.
/Mattias
1 voteHi,
This is being looked into from data owners.
Best regards // My Atea team
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Easy access - NO only
Post the address where we will send the return of the Ipad which is warranty or insurance.
1 vote -
Attach image/file to ticket
Attach image/file to ticket
1 voteHi,
Thanks for your feedback. In the form for warranty, cost proposal or student insurance you can attach files with a maximum size of total 5MB. The functionality covers the most common file types.
Best regards // My Atea team
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Problem med sök i my atea
Vid en sökning på order i My atea så visas endast en sidas resultat. Om jag sorterar på kostnaden så sorterar den bara på det som visas och inte på hela resultatet plus att den inte kan räkna. 1 kr kan komma precis för 1.000.000. När jag göra en sökning för att leta efter en order på en viss summa så går det inte att använda sök
Om jag dessutom vill exportera min sökning kommer också bar första sidan med
Går detta att åtgärda och är det fler som vill ha detta?
1 voteHi,
Thanks for your feedback!
Instead of the CSV export, we would like to recommend you to use the "Order, Invoice and Delivery Report" report, which you can find under Reports in the top menu. There you can search and filter the different views and export to excel.
// My Atea team
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Filter på kostnad i ordervyn i My atea
Är det möjligt att utöka filter sektionen med kostnaden så att det att ange ett spann tex från 1000 kr-5000 kr?
1 voteHi.
Thank you for your feedback!
We recommend you to use the "Order, Invoice and Delivery Report" report under Reports in the top menu. There you can select the Order report, filter by date and then sort on the "Amount excl. VAT" column. It is possible to export to excel and sort as desired.
// My Atea team
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Subchoices in English.
Subcategories would be nice if everything was in English.
When having ENG as language in My Atea, Many of the following options is in Swedish.1 voteHi,
Thanks for feedback!
The subcategories in the form for warranty reporting are in English. Please try to reset your language setting in the portal if it doesn't show in English to you.
Best regards // My Atea team
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My Atea Manual has issues
It's cute that in your "User Guide to use MyAtea" there's numbers and arrows in the pictures and text to show you where everything is in the beginning of the manual. Why isn't the rest of the manual being like this? Would be more customer friendly if everything would be clarified as clear as possible and would be consistent? Some of the contexts weren't explained properly too at the end. Only told the obvious.
Seems like to me that the creator of the manual wanted to get this done quickly after the beginning. It is quite good coverage of everything…
1 voteHi,
New guide will soon be available.
Best regards // My Atea team
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