26 results found
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Overview of assets with warranty
I would like to get an overview of assets that has warranty and which assets that are running out of warranty.
9 votesHi,
We're happy to inform that the first steps are taken to show if a product still has warranty before starting a warranty request from within My Atea. Not all manufacturers will be supported from start, but we'll work to get all major ones into the solution.
// My Atea team
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Notification on delivery stop - SWEDEN
It would be good to be alerted if my order has been stopped.
6 votes -
Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.5 votes -
Make Excel export possible to ALL My Atea list
Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.
4 votes -
Cancel Order Request
It would be nice, if there was a possibility to send a Cancel Order Request from within my.atea.dk/Orders. Instead of being depended on a email or making a call within opening hours Atea Customer Care.
That way, CC could get back on the request to confirm or deny cancellation of the specific order.4 votesHi,
We will start defining this request for development.
BR My Atea Team
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Name on bookmarks
User wants to create their own personal labels/names on bookmarks, so that they quicker can identify what it is about.
4 votes -
Serialnumber overview on ticket page
I would like to get the serialnumber information I put in the ticket when I create it to be visible on the ticket overview page.
3 votesHi,
This is something that is ongoing but will take some time as we are depending on information that we don´t have available at this stage.
Will update as we proceed.
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Highlight product (order line) that's out of stock
Whenever a product is out of stock and listed I would like that specific product to be highlighted somehow in order history so that I can identify the product and reason to why my order is beeing hold from shipment. I would like to have an indicator that shows me which product it is so that I don't have to check all products in eshop to find out which one is out of stock and is stopping my order.
3 votesHi,
We will look into this.
Thank you. -
Notified by sms
I want to get notified on bookmarked items on sms.
3 votesCentralized notification solution is under review.
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Search ticket by serial number
Search ticket on serial number.
2 votesHi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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More fields to tickets (cost center)
In tickets there is a need for at least an one field in which a service desk agent could fill a cost center code. With cc code we could track down tickets by cost center level. Our whole organizations structure lies on cost centers.
One or two additional fields would be good for collecting more sorting data for tracking down incidents.
2 votes -
Searching for an order with a tracking code
It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.
Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.
2 votesHi,
Thanks for your feedback!
We are working on a solution to present additional tracking info and enhancing the search in the portal.
// My Atea team
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Stock keeping insights
Insight into customer-specific stock details:
Current stock. Stock purchase points. Total stock. Amount purchased at each purchase point.Delivery times from vendor on products kept in customer-specific stock.
Able to adjust stock purchase points/total stock/amount purchased at specific purchase points directly in myatea.
2 votesHi,
This is a larger discussion point internally within Atea but we will continue to follow the output from the discussions and update when we have more information.
BR My Atea Team
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Direct link to product information in eShop
It would be good if the name or/and article number in order view was clickable and contained a direct link to eShop and product information.
2 votesHi,
This can't be prioritized at the moment, but we'll keep it in our backlog.
// My Atea team
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Search Tickets by time period
As a user I want to be able to search my tickets within a specified time period. The same function as exists both in Orders & Invoices.
2 votesAlready planned and is in the current development
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Customer Collaboration area in MyAtea.
Share files (agreements, plans, reports and other documents), calendars via MyAtea.
* Ability to control access to specific projects etc
* Integration to Microsoft Teams?2 votes -
Easy access - NO only
Post the address where we will send the return of the Ipad which is warranty or insurance.
1 voteHi,
Thanks for your feedback!
We're working on making the warranty and return process a better experience moving forward. If possible could you provide us with more feedback where you expect the information to be found.
Best regards // My Atea team
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Show order comment in My Atea in order details
What you enter in the comment field on an order in eShop, needs to be visible in My Atea. See attached picture.
1 voteHi,
Thanks for your feedback. This functionality is accepted for development and is in progress.
Best regards // My Atea
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Filter on agreement
For example, in Order view I want to filter on agreement and be able to filter out mobilephones and not get computers at the same time as they are on a different agreement.
1 vote -
Close the ticket if you wish
Hi, is it possible to enable " users to close ticket"
1 voteHi,
We will talk with customer service and how we can handle this request.
Best regard My Atea team
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