27 results found
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Overview of assets with warranty
I would like to get an overview of assets that has warranty and which assets that are running out of warranty.
9 votesHi,
We're happy to inform that the first steps are taken to show if a product still has warranty before starting a warranty request from within My Atea. Not all manufacturers will be supported from start, but we'll work to get all major ones into the solution.
// My Atea team
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Ticket categories visible to customer
Hi,
As a customer, I would like to see also the categories of tickets.6 votes -
Cancel Order Request
It would be nice, if there was a possibility to send a Cancel Order Request from within my.atea.dk/Orders. Instead of being depended on a email or making a call within opening hours Atea Customer Care.
That way, CC could get back on the request to confirm or deny cancellation of the specific order.5 votes -
4 votes
Hi,
Thanks for your feedback! This is something that we're looking into how to solve.
We'll update here as we proceed.
Best regards // My Atea team
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Make Excel export possible to ALL My Atea list
Need for possibility to export all lists in My Atea to excel and/or PDF. We higly need this.
4 votes -
Name on bookmarks
User wants to create their own personal labels/names on bookmarks, so that they quicker can identify what it is about.
4 votes -
Wider columns in Software
I want the columns to be wider in Software list.
3 votesHi,
Thanks for your feedback!
All columns in Software list can be adjusted in width. You can also choose to remove columns in the column chooser in the upper right corner of the list.
Please share any additional feedback.
Best regards // My Atea team
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Notified by sms
I want to get notified on bookmarked items on sms.
3 votesCentralized notification solution is under review.
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Color coding on licenses/subscriptions about to expire
I would like to have color coding on licenses/subscriptions that are about to expire. This is available in Atea Cloud Portal today and is a great help. Yellow and red for expire date that is in a near future, rest is green.
2 votesThe color coding on expiring licences is accepted for development but will first be reviewed by the UX team for a design proposal.
Best regards // My Atea team
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Searching for an order with a tracking code
It would be great if you could use a tracking code (e.g. Postin) to apply for an order in the order portal.
Now a notification comes from Posti that Atea Finland logistics has sent the package to the delivery address, but nothing else is known about the order other than the parcel number, quantity and weight.
2 votesHi,
Thanks for your feedback!
We are working on a solution to present additional tracking info and enhancing the search in the portal.
// My Atea team
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Stock keeping insights
Insight into customer-specific stock details:
Current stock. Stock purchase points. Total stock. Amount purchased at each purchase point.Delivery times from vendor on products kept in customer-specific stock.
Able to adjust stock purchase points/total stock/amount purchased at specific purchase points directly in myatea.
2 votesHi,
This is a larger discussion point internally within Atea but we will continue to follow the output from the discussions and update when we have more information.
BR My Atea Team
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Search Tickets by time period
As a user I want to be able to search my tickets within a specified time period. The same function as exists both in Orders & Invoices.
2 votesAlready planned and is in the current development
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Customer Collaboration area in MyAtea.
Share files (agreements, plans, reports and other documents), calendars via MyAtea.
* Ability to control access to specific projects etc
* Integration to Microsoft Teams?2 votes -
Tracking link bug.
I would like to report a bug. When my ordrer got two lines. And they get shipped seperatly from Also. The tracking link to line 2 is for line number 1. This made me not abel to track line 2. Examle ordrer: 3653430
1 voteHi,
Thanks for your feedback!
We will have to look closer in to your case.
Best regards // My Atea team
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No update on change in My Atea
Turned off auto-renewal, but the change didn't show in My Atea.
1 voteHi,
Thanks for your feedback!
This issue on updated information is being investigated.
Best regards // My Atea team
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Software overview
Make it possible to dynamically or manually expand the width of the softwareview.
1 voteHi,
Thanks for your feedback!
There is work planned to be done on list views in all modules including Software in the beginning of next year. This work include wider list view and expandable rows.
Best regards // My Atea team
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Slow platform
This platform is too slow, takes long time to load
1 voteHi,
Thanks for your feedback!
The performance in the platform is something we constantly try to improve.
Please give more feedback on specific actions and we will look into it.
Best regards // My Atea team
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Billing cycle
It looks strange that the "Å" is cut on top. Minor issue, but a bit disturbing.
1 voteHi,
Thanks for your feedback.
We will have our design team to look at this.
Best regards // My Atea team
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Mobile friendly page
Can you make the page more user friendly for mobile use. It is impossible to use in mobile view today.
1 voteHi,
Thanks for your feedback!
We will put focus to develop the user experience in smaller devices. There is no exact time frame to present right now, but we'll keep you updated.
Best regards,
My Atea team
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Easier ticket creation.
Put a possibility to create a ticket from the overview in My Atea please.
1 voteHi,
Thanks for your feedback! In the top header you'll find the support menu that offers ticket creation. If that's not what you're asking for here, please give more feedback.
Best regards,
My Atea team
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